No reply after payment
I placed a order, received a Pro-forma Invoice and made the Payment, I even Mailed my Proof of payment to their sales department. After a Week I have not received any feedback. There is no answer on their help line.
Their service is so poor it looks like a ****. Any reply or communication would be welcome.
Helpful (0)
Replies (2)0
Replies (2)
Animal Gear's replyOfficial
13 Dec 2018, 16:08Hi Gillis, thank you for your feedback and the slow response to your queries. I also understand there was a mix up with the tracking numbers provided, which has since been explained telephonically. As discussed with our colleague your order will be with you very shortly! Updated tracking details will be with you today and the remaining item are enroute to our offices at which time we will immediately be dispatched to you, followed by their respective tracking details. Thank you for your patience and again apologies for the delay.
Animal Gear's reply13 Dec 2018, 16:08
Official
Hi Gillis, thank you for your feedback and the slow response to your queries. I also understand there was a mix up with the tracking numbers provided, which has since been explained telephonically. As discussed with our colleague your order will be with you very shortly! Updated tracking details will be with you today and the remaining item are enroute to our offices at which time we will immediately be dispatched to you, followed by their respective tracking details. Thank you for your patience and again apologies for the delay.
's updateReviewer Update
18 Dec 2018, 11:37I received my first package today. Thank you Garth.
Now there is just the one package still outstanding.
's update18 Dec 2018, 11:37
Reviewer Update
I received my first package today. Thank you Garth.
Now there is just the one package still outstanding.