SG
Steve G
1 reviews | Active since May 2015
27 Nov 2018, 08:14
No delivery after stock confirmed as available
I placed an order and paid for a trail cam on 30 October 2018. At the time of ordering the website stated that stock availability should be checked before order is placed. This I did and was advised that stock was available and would be despatched ex Gauteng. I duly placed the order. It is now 4 weeks later and all I get is that they will expedite! No despatch date! No tracking number. I can only assume that I have been ****med!
Helpful (0)
Replies (1)0
Replies (1)
Animal Gear's replyOfficial
13 Dec 2018, 13:41Thank you for your feedback, good or negative it is helpful. We underestimated the increase of sales that the season would generate and the demand this would put on our infrastructure, processes and team. This has resulted in us being slower to process and dispatch orders, even affecting our ability to handle all our incoming calls and emails. As a management team, we apologise for your experience, rest assured we are already looking at how to improve so as to not repeat the same experience next season. The good news is that we are catching up and I can confirm your order has since been delivered.
Animal Gear's reply13 Dec 2018, 13:41
Official
Thank you for your feedback, good or negative it is helpful. We underestimated the increase of sales that the season would generate and the demand this would put on our infrastructure, processes and team. This has resulted in us being slower to process and dispatch orders, even affecting our ability to handle all our incoming calls and emails. As a management team, we apologise for your experience, rest assured we are already looking at how to improve so as to not repeat the same experience next season. The good news is that we are catching up and I can confirm your order has since been delivered.