No Customer Service (0% service)

Absolutely shocking experience

I placed an order (#AG ********** 05) on the 7th December for 2 dog toys thinking I'd get it before a vacation I'd planned in early January however not only did I not receive the delivery, I could not even get hold of these guys. Not via phone, email, social media. The online website just says processing all the time. Then in early January I finally get an answer on the phone after trying to call in a few times more. The guy who I believe was Garth says their system is not logging in so he will call me back in 5 minutes. Needless to say I do not get a call back. I wait a couple more days without any response. I send a new email in hope and surprisingly get a response saying that my order should arrive in 10 days. Well here I am writing this complaint, still without my goods!!!

I am not sure what setup this is but it's a damn joke. Never dealing with them again and advise others against it. Next step is the ombudsman I guess.