1 reviews | Active since Dec 2011
NEVER EVER ORDER FROM ANIMAL GEAR!
I do not easily bother to write reviews when I am unhappy with a company. This should tell you just how terrible I find Animal Gear to be. Placed an order on 20 August, was assured stock would arrive 28 Aug and that it would arrive. Asked how long delivery would then take I was told as it would be dispatched from Somerset West. As I am in Durbanville one would assume latest by the end of that week (surely 3 days for less than 50km would be more than possible)...not quite...further promises was made that it would be delivered by today, 7 September, after I had to follow up in this week myself. Today phoned to follow, promised to let me know, and again me having to follow up I get told delivery will be on Monday. Completely unacceptable and will never ever recommend this company to anyone. Keeping a customer in the loop is most important, but if I didn't follow up repeatedly I would hear nothing from these people! If I did my job like this I would most certainly be out of a job. Have some pride in your position and care for customers please!!!
Hi Janette, as you know there was no stock of those dog doors at the time that you ordered. We hoped to have them in hand this week and just like you we too are very frustrated. We did communicate to you (we pro-actively called you) immediately when we heard stock had landed with our supplier. We assumed we would be able to send immediately. (Our mistake for assuming) We were unable to dispatch as soon as we had hoped as our supplier took a while to unpack their container and have the stock ready for us.
As discussed, we have been assured we can dispatch on Monday and we are going to send it to you on a same day service.
Apologies for the delays!
Hi Janette, as you know there was no stock of those dog doors at the time that you ordered. We hoped to have them in hand this week and just like you we too are very frustrated. We did communicate to you (we pro-actively called you) immediately when we heard stock had landed with our supplier. We assumed we would be able to send immediately. (Our mistake for assuming) We were unable to dispatch as soon as we had hoped as our supplier took a while to unpack their container and have the stock ready for us.
As discussed, we have been assured we can dispatch on Monday and we are going to send it to you on a same day service.
Apologies for the delays!