1 reviews | Active since May 2018
Misleading prices
So on the 14th of April 2018 i placed 2 seperate orders. They send me the order numbers and the due amount. I paid the full amount for the 2 orders on the same day.They emailed me the invoices for the purchase of the 2 orders i placed. After a few days they contacted me to say that the prices was incorect and that i wont be able to get the items for the advertised price. Really struggled to get ahold of the salesman regarding my orders. Really bad service and so to say no communication!!! Still to this day no agreemend has been made... Order Nr ********** 81. Order Nr 2 is ********** 76.
Hi Pieter,
Thank you for getting in touch. We are aware of the obvious pricing error which was communicated to you immediately after processing your order. On becoming aware of the obvious pricing error we immediately amended the incorrect price and advised you accordingly. We also tried to accommodate you the best we could, as was discussed with you and the sales consultant handling your order, which you declined. We still await your banking details as was requested on a few occasions so that we may reverse your payment. We do apologise for the inconvenience.
While we take utmost care to ensure that all the information on our site is accurate (pricing, images, technical information, etc.), it can happen that an innocent mistake may occur as all our products are loaded "by hand" and there is a human element in this process. We are also reliant on the information supp**** to us by our suppliers and other 3rd parties. Where such a reasonably obvious error does occur we do try and accommodate our customer where feasible. We also immediately amend the information on our site and communicate this to any affected parties. We always look into how this may have occurred so as to prevent the same from happening again. We cover this scenario in our Terms and Conditions also detailing how this affects an order should it be the case, all of which are agreed to when placing an order. In addition a, we also mention this on our product page under the Notice tab.
Regards,
The Animal Gear Team
Hi Pieter,
Thank you for getting in touch. We are aware of the obvious pricing error which was communicated to you immediately after processing your order. On becoming aware of the obvious pricing error we immediately amended the incorrect price and advised you accordingly. We also tried to accommodate you the best we could, as was discussed with you and the sales consultant handling your order, which you declined. We still await your banking details as was requested on a few occasions so that we may reverse your payment. We do apologise for the inconvenience.
While we take utmost care to ensure that all the information on our site is accurate (pricing, images, technical information, etc.), it can happen that an innocent mistake may occur as all our products are loaded "by hand" and there is a human element in this process. We are also reliant on the information supp**** to us by our suppliers and other 3rd parties. Where such a reasonably obvious error does occur we do try and accommodate our customer where feasible. We also immediately amend the information on our site and communicate this to any affected parties. We always look into how this may have occurred so as to prevent the same from happening again. We cover this scenario in our Terms and Conditions also detailing how this affects an order should it be the case, all of which are agreed to when placing an order. In addition a, we also mention this on our product page under the Notice tab.
Regards,
The Animal Gear Team