Refund.
<p>I have purchased a holster on the 22nd of December 2017. We sent several emails to Animal Gear regarding delivery of the item and we received no response. After weeks of trying to phone Animal Gear (they don't answer their phone) we eventually came through and Animal gear promised a refund to our account on the 29th of January 2018. Nine days later on the 7th of February 2018 we again emailed then (they still don't answer their phone) and Lenny van Driel confirmed that he has instructed PayU to refund me (why only now). He insisted that it would take 5-7 day but no longer that 14 days. Now 14 days later, still nothing. They don't respond to emails and they don't answer your calls. Don't make use of Animal Gear. Read the other reviews before using a online service like this.</p>
Please advise your order number so that we can look into this for your. Our refunds are typically processed within 24 hours. When refunding by way of a credit card it can take up to 14 working days to reflect. That is worst case scenario - we find it usually only takes about 5 days. As it stands, all our refunds are up to date, so it is strange why yours has not reflected. From the above post we can't track this back to an order to look into it further. Please advise.
Best regards,
Please advise your order number so that we can look into this for your. Our refunds are typically processed within 24 hours. When refunding by way of a credit card it can take up to 14 working days to reflect. That is worst case scenario - we find it usually only takes about 5 days. As it stands, all our refunds are up to date, so it is strange why yours has not reflected. From the above post we can't track this back to an order to look into it further. Please advise.
Best regards,
Please advise your order number so that we can look into this for your. Our refunds are typically processed within 24 hours. When refunding by way of a credit card it can take up to 14 working days to reflect. That is worst case scenario - we find it usually only takes about 5 days. As it stands, all our refunds are up to date, so it is strange why yours has not reflected. From the above post we can't track this back to an order to look into it further. Please advise.
Best regards,
Please advise your order number so that we can look into this for your. Our refunds are typically processed within 24 hours. When refunding by way of a credit card it can take up to 14 working days to reflect. That is worst case scenario - we find it usually only takes about 5 days. As it stands, all our refunds are up to date, so it is strange why yours has not reflected. From the above post we can't track this back to an order to look into it further. Please advise.
Best regards,
Hi Evan, searching through the system we have found your order - *** . It did indeed get missed from our daily refunds. Please accept our apologies for that!
To avoid any further delays one of our team will be in touch with you shortly to request your banking details so that we can do an EFT transfer instead. It will not be fair to have you waiting any longer.
Again, please accept our apologies.
Best regards,
Hi Evan, searching through the system we have found your order - *** . It did indeed get missed from our daily refunds. Please accept our apologies for that!
To avoid any further delays one of our team will be in touch with you shortly to request your banking details so that we can do an EFT transfer instead. It will not be fair to have you waiting any longer.
Again, please accept our apologies.
Best regards,