Great supplier that has fallen from grace - Worst customer service, non responsive!!

Bought from this supplier on several occasions & was really happy with their service & responsiveness historically. This made the experience better and was able to overlook minor 'out of stock' items once you have ordered them.

I was contacted & notified of their backlog issues in Jan 19 only, 2 months after placing my order in Nov 2018 (after countless attempts of trying to contact them). I have been patient & understanding of the issues, but 8 months & still the full order (AG***) is not delivered, no order status updates despite countless attempts to contact them is really appalling!