1 reviews | Active since Jan 2018
Empty promises
I ordered knives for Corp gifts from Animal Gear on 15 Jan 2018. The email stated that delivery will be within 3 -5days unless Animal Gear phoned me. No call Received. I phoned Animal Gear on 19 Jan to find out about my order. Spoke to Dylan he informed me I would received it on Monday. Monday came on gone. I posted on their Facebook page and got block with no reply. I phoned on Tuesday and the call got disconnected 3 times. I finally spoke to the sales manager that committed that the items will reach me no later than Friday today. I was also promised an email to confirm a discount due to the shocking service - you guessed it ! No email no phone call and no delivery. These were corporate gifts and the deadline has been missed I look incompetence and I'm still without the items, no discount, blocked from Facebook and being treated very badly.
Avoid this ********* company at all cost !!!
Thank you for your feedback, even while not what we want to hear. Apologies for the bad experience. When we were advised we would miss your deadline we assumed the order cancelled. When we were advised that you could still take delivery after the deadline we only then got the ball rolling (having thought the order was cancelled.)
We have refunded you in full for the purchase. You can expect the funds to reflect in your credit card in +- 7 working days.
Regards,
The Animal Gear Team.
Thank you for your feedback, even while not what we want to hear. Apologies for the bad experience. When we were advised we would miss your deadline we assumed the order cancelled. When we were advised that you could still take delivery after the deadline we only then got the ball rolling (having thought the order was cancelled.)
We have refunded you in full for the purchase. You can expect the funds to reflect in your credit card in +- 7 working days.
Regards,
The Animal Gear Team.
Hi Margaret, when you informed Lenny that the deadline would be missed we put a hold on your order assuming the order to be cancelled - hence the additional delay.
Lenny physically checked the stock before going out to you and it was as described and we can't see that the wrong items were delivered. We have regardless, without having seen the returned items gone ahead and refunded your order anyways. We would usually wait on the returned products to reach us for inspection before refunding. We refunded without waiting for the stock to arrive, out of good will and due to the inconvenience caused.
Trust you find this in order and again apologies for the inconvenience caused.
Regards,
The Animal Gear Team
Hi Margaret, when you informed Lenny that the deadline would be missed we put a hold on your order assuming the order to be cancelled - hence the additional delay.
Lenny physically checked the stock before going out to you and it was as described and we can't see that the wrong items were delivered. We have regardless, without having seen the returned items gone ahead and refunded your order anyways. We would usually wait on the returned products to reach us for inspection before refunding. We refunded without waiting for the stock to arrive, out of good will and due to the inconvenience caused.
Trust you find this in order and again apologies for the inconvenience caused.
Regards,
The Animal Gear Team