AB
Ashleigh B
1 reviews | Active since Jan 2018
19 Jan 2018, 19:45
Animal Gear
<p>Order on 3 Jan, still waiting, no communication, no call, no nothing. I call to query delivery on the 9th Jan. Was told 'oh, we just back from leave and still going through emails'. Item paid for. When queried on 17 Jan was asked for proof that the product was in stock as it's not is stock. Why then was I invoiced and my credit card debited............ No further response from them. I have requested a refund, have yet to hear back from anyone. Will call on Monday. Disappointed/frustrated, surely a customer should not have to email/call/email/call/email/call/email.............. </p>
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Replies (2)AB
Ashleigh B's updateReviewer Update
19 Jan 2018, 19:49Just to ad, was advised product would be in stock end of Jan on the email when I queried where my order was.
AB
Ashleigh B's update19 Jan 2018, 19:49
Reviewer Update
Just to ad, was advised product would be in stock end of Jan on the email when I queried where my order was.
Animal Gear's replyOfficial
22 Jan 2018, 10:13Thanks for bringing this to our attention. This not the level of service we strive for and your feedback, positive or negative enables us to improve our service.
We do ask customers to confirm stock with us prior to purchase, as can be seen by the "Add To Cart" button. When then making payment via credit card as you did, you are of course invoiced and your credit card debited.
Don't worry, you have not been duped, your R289 + Delivery Fee has since been refunded as requested. As was communicated to you at the time, we have been working through a backlog due to the December / January rush and that we were expecting stock toward end January.
We can certainly do a better job with a faster turn around time and improved communication. We are busy recruiting additional sale staff to better facilitate the increase in sales we have experienced recently.
Regards,
The Animal Gear Team
Best regards,
Animal Gear's reply22 Jan 2018, 10:13
Official
Thanks for bringing this to our attention. This not the level of service we strive for and your feedback, positive or negative enables us to improve our service.
We do ask customers to confirm stock with us prior to purchase, as can be seen by the "Add To Cart" button. When then making payment via credit card as you did, you are of course invoiced and your credit card debited.
Don't worry, you have not been duped, your R289 + Delivery Fee has since been refunded as requested. As was communicated to you at the time, we have been working through a backlog due to the December / January rush and that we were expecting stock toward end January.
We can certainly do a better job with a faster turn around time and improved communication. We are busy recruiting additional sale staff to better facilitate the increase in sales we have experienced recently.
Regards,
The Animal Gear Team
Best regards,