**** Service

Thank you for your feedback, good or negative it is helpful. We underestimated the increase of sales that the season would generate and the demand this would put on our infrastructure, processes and team. This has resulted in us being slower to process and dispatch orders, even affecting our ability to handle all our incoming calls and emails. As a management team, we apologise for your experience, rest assured we are already looking at how to improve so as to not repeat the same experience next season. The good news is that we are catching up and I can confirm the bulk of your order has since been delivered and the remaining items are on their way. An email confirming same has been sent to you. Please also note, the contact number you provided us with your order is incorrect and we have been unable to reach you telephonically, hence the email correspondence.