Bad service.

On 24 May 2020 I placed an order for air rifle pellets. Total value of the order was R2 986.00.

On 02 July 2020 Animal Gear Sales Team Leader, Kris du Preez informed me that some of the pellets that I have ordered are not currently available from his suppliers. Without my consent, Kris du Preez then amended my order and included a selection of pellets he thought I might like, into my package. He substituted some of the pellets I ordered, which they did not have stock of, with pellets I am not interested in using. On 06 July 2020 I received the package. Of my original order I received R1 936 worth of pellets I ordered, or at least, can use.

I returned the unwanted items to Animal Gear, at my own expense and requested a refund for the amount of R1 050. This amount being the difference between the amount for the pellets I actually could use and the amount I paid for my order.

My parcel with the returned goods was received by Animal Gear on 10 June 2020. To date, 28 July 2020, 2 months after I placed my order, and 6 weeks after they received my parcel containing the returned items, and after numerous telephone calls and e-mails, I have not received a hint of my refund. I am just being thoroughly ignored.

I will never do business with them again. I hope after reading this, you won’t either.