Bad Service

Being a person who reads customer reviews before purchasing from any online store I knew I had a good chance of experiencing the type of bad service many others have mentioned in the past but being limited in my options I took a chance and in my opinion LOST.

The one star will be for there pricing which is competitive & a draw card but for me that's where it ends. On the negative side there are a couple of points: 1] Engaged telephone lines or ringing that cuts off means reaching there Cape Town branch can be frustrating and time consuming. 2] There Depo is in Atlantis and according to them that is an outlining area so couriers don't collect their every day which can lead to delays. 3] Commitments are made but may not be converted into results. 4] When challenged I had the phone put down on me. Understandably the sales person may have believed he had done all he could but from where I'm sitting that was not the case because on the 5-7 times we talked each time he needed the order number to recall the situation. In short I ordered a bundle of goods but only processed my order when Sales had confirmed all the items were in stock at the Atlantis Depo. To get to this point already took numerous calls. Having explained the urgency of the order and time constraints I explained to sales the bad delivery reviews I had seen and asked how I could speed the process up? Sales said I must phone my order number through once I had received it online, which I did and Sales committed to expedite the order straight away to speed the process up. 2 days later I followed up both by mail & telephone. After 3 previous mails this was the 1st response I got and it was from Sales to tell me I would receive my tracking info my sms or email SHORTLY. 2 days later I called again and Orders explained the Depo was well aware of the parcel and the courier company would collect that day and send me tracking details. That's the 1st time I was made aware of the Outlying Depo challenges. Little late I'd say. Today we are 7 days in and I still don't have tracking number so I contacted the Cape Town Office and spoke to original Sales person. I firmly expressed my disappointment, that I would not recommend their services to any one and that I don't believe he had done all he could to speed the process up. As the conversation got more heated the phone was put down on me. So in conclusion: I believe you take a chance shopping here especially if you have time constraints and may find the experience very frustrating as others have. I have shop fairly regularly online and am realising one must stick with the sites that prove themselves over and over & have the reviews to back it.