Bad service

After receiving great service from Animal Gear on a previous purchase, this time round the service is pathetic and unresponsive. I placed an order for goods on 1 October. On 4 October I emailed support as well as sales to confirm my delivery status. No response yet. On 15 October I phoned Animal Gear only to find out that they are short staffed and the gentleman handling my order is on leave. Now who's problem is this????? The gentleman assured me that he will get back to me soonest but yet I have had no response from Animal Gear whatsoever. This will be my last purchase!!