Appoling customer service!

I placed an order on the 10th Dec in the morning for just under R500. As per the website all items were in stock and delivery would take about 3 to 5 days. On the 13th, in the morning, I merely enquired as to the status of my order as it seemed it had not been processed on the website. Only but the following evening did they responded by saying that the items were not available as their suppliers already closed for December? But this was not mentioned on the website?

Some of the items could be delivered so I requested them to do that and since the delay the delivery address now needed to change. since then for 4 days no response nor update.

It seems this organization has no problem debiting the credit cards but certainly does not feel any obligation nor urgency to their customers.