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Nick R
1 reviews | Active since Jan 2019
04 Jan 2019, 08:27
Animalgear service is poor!
Never order from these guys. Order a simple battery charger on 19th Dec, paid same day but no idea yet when it will get delivered. Impossible to get hold of them via their two numbers and they don't respond to email. I guess I will have to call bank now for refund. This is by far the worst online shopping experience ever!
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Replies (2)0
Replies (2)
Animal Gear's replyOfficial
21 Jan 2019, 12:37Hi Nick, I am sorry to hear about your experience with Animal Gear. We had a huge influx of orders over December which resulted in a backlog of orders and enquiries. We apologies for the poor level of service you experienced as we pride ourselves on giving continual excellent service regardless of being busy or not.
I see our accounts team have been in touch and trust all is now resolved.
I see our accounts team have been in touch and trust all is now resolved.
Animal Gear's reply21 Jan 2019, 12:37
Official
Hi Nick, I am sorry to hear about your experience with Animal Gear. We had a huge influx of orders over December which resulted in a backlog of orders and enquiries. We apologies for the poor level of service you experienced as we pride ourselves on giving continual excellent service regardless of being busy or not.
I see our accounts team have been in touch and trust all is now resolved.
I see our accounts team have been in touch and trust all is now resolved.
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Nick R's updateReviewer Update
21 Jan 2019, 14:06Good day. The issue was resolved by means of refund. I am satisfied with the refund process and sincerely hope you guys plan and execute better in future.
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Nick R's update21 Jan 2019, 14:06
Reviewer Update
Good day. The issue was resolved by means of refund. I am satisfied with the refund process and sincerely hope you guys plan and execute better in future.