AnimalGear poor level of service

Order placed 19 Dec. Have tried calling numerous times as well as sending emails to confirm shipment date or order etc. No response received. Calls are dropped each time. What is the purpose of a call center if no one is answering calls? I understand it is the festive season but no information is available on website to say that they are closed etc. Can you please give some form or response? Current level of service is not acceptable.