JK
Jorgen K
1 reviews | Active since Feb 2017
13 Dec 2018, 15:01
Animal Gear, What gear??
Pathetic!! I ordered a Power Unit from them on the 6th of December and paid IN FULL per credit card, no hassles accepting my money.
Now no answer despite emails, phone calls which all are being cut off with the excuse of “experiencing high volumes, yada yada”. One dude phoned me to aske whether I wanted the Lithium or whatever configuration despite the fact that I bought the Lithium version. CLEARLY A TIME WASTING EXERCISE
Same response from their Cape Town Branch
I hace started a Credit Card Dispute with my bank today, so hopefully something will happen.
STAY AWAY!!!!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Animal Gear's replyOfficial
13 Dec 2018, 17:58Hi Jorgen, thank you for your feedback, good or negative it is helpful. We underestimated the increase of sales that the season would generate and the demand this would put on our infrastructure, processes and team. This has resulted in us being slower to process and dispatch orders, even affecting our ability to handle all our incoming calls and emails. As a management team, we apologise for your experience, rest assured we are already looking at how to improve so as to not repeat the same experience next season. The good news is that we are catching up and as discussed we will have this item with you early next week. Thank you again for your understanding and apologies for the delay.
Animal Gear's reply13 Dec 2018, 17:58
Official
Hi Jorgen, thank you for your feedback, good or negative it is helpful. We underestimated the increase of sales that the season would generate and the demand this would put on our infrastructure, processes and team. This has resulted in us being slower to process and dispatch orders, even affecting our ability to handle all our incoming calls and emails. As a management team, we apologise for your experience, rest assured we are already looking at how to improve so as to not repeat the same experience next season. The good news is that we are catching up and as discussed we will have this item with you early next week. Thank you again for your understanding and apologies for the delay.