Animal gear service not existing.

Item: Animal Gear
Rating: 1
Author: Ben S

I have ordered a Lowrance fish finder HOOk 7 at a value of R11999 paid the amount by EFT and was informed by e-mail that they would sent tracking number, that was dated 3/12/2018.

I am still waiting . I am trying for days now to get hold of them by telephone to query the delay as the order is still pending.

But they just don't answer it just rings and stops after a few rings. The voicemail says we are having a high volume off calls. (*******).

Are they a bunch of ********, going bankrupt? I am really worried that I will lose that amount I paid.

In that case what are the legal steps to take in order to recover that money?

Anybody else experiencing that problem? Never again will I deal with this company.

Rather deal with 'takealot' . They are so efficient. The website is excellent easy to understand and very user friendly. Delivery takes place the next day after payment. Unfortunately they did not have the relevant fishfinder.

Bottom line is Animal gear service and attitude sucks.

Not recommended by me at all.

Helpful (0)

Replies (2)

Animal Gear's replyOfficial

13 Dec 2018, 16:53

Hi Ben apologies for your experience and the delay. Please note although order was placed on the 3rd payment only reflected in our account on Monday this week. As discussed and arranged with our colleague your upgraded alternative is on it's way and will be with you early next week. Thank you again for your understanding and patience, apologies for the delay and struggle to get through on our phones.

Animal Gear's reply13 Dec 2018, 16:53

Official

Ben S's updateReviewer Update

19 Dec 2018, 15:01

I accept the fact that the EFT has been delayed due to the heavy traffic between banks. However the fact remains, that not answering the phone remains a sore point, And you will loose business because of that. If the phone was answered, your staff would have explained that there was a problem. But I am satisfied with the action from one of your salesman by the name of Garth Holmes. Garth phoned me to tell me what the problems were, and due to his public relations manners I ordered a newer version of the fish finder. There is how ever another problem with the courier they don't deliver on time their tracking system is useless and one cannot get them on the phone. Very annoying. I did send an e-mail to Garth about the problem and asked him to investigate. And low and behold he responded by phoning me explaining that the item was still in P.E And might be delivered tomorrow. (Should I hold my breath) ? This is not acceptable by both parties you paid for overnight delivery. And I am waiting anxiously for my new toy, staying at home and wasting a day. I did write a review about the Courier guy. That's what I do, when not getting the service I expect. I will probably make use of your online company in future and hope to deal with Garth again. Compliments of the season and enjoy the break. Regards Ben.S

Ben S's update19 Dec 2018, 15:01

Reviewer Update