FP
Fahim P
1 reviews | Active since Dec 2018
07 Dec 2018, 14:38
Animal gear online
Terrible customer service, been trying to contact the company for 2 weeks and there is no response . I do not recommend purchasing from this website.
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Animal Gear's replyOfficial
13 Dec 2018, 16:20Hi Fahim, thank you for your feedback, good or negative it is helpful. We underestimated the increase of sales that the season would generate and the demand this would put on our infrastructure, processes and team. This has resulted in us being slower to process and dispatch orders, even affecting our ability to handle all our incoming calls and emails. As a management team, we apologise for your experience, rest assured we are already looking at how to improve so as to not repeat the same experience next season. The good news is that we are catching up and as discussed via email with my colleague your item is enroute to you and tracking details should be in your inbox by now. Again, thank you for your patience and apologies for the delay.
Animal Gear's reply13 Dec 2018, 16:20
Official
Hi Fahim, thank you for your feedback, good or negative it is helpful. We underestimated the increase of sales that the season would generate and the demand this would put on our infrastructure, processes and team. This has resulted in us being slower to process and dispatch orders, even affecting our ability to handle all our incoming calls and emails. As a management team, we apologise for your experience, rest assured we are already looking at how to improve so as to not repeat the same experience next season. The good news is that we are catching up and as discussed via email with my colleague your item is enroute to you and tracking details should be in your inbox by now. Again, thank you for your patience and apologies for the delay.