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victor B

1 reviews | Active since Jun 2015

19 Sept 2018, 11:02

Animal Gear no delivery.

I've placed and paid for an order on 10 August 2018. I then requested a refund on 27 August after I did not get any feedback regarding my order. Garth responded on 29 August that the order is with the dispatch team and that he can cancel and refund me if I wish to do so. I told him that if it gets dispatched within the next day, then it will not be necessary to cancel. They even sent me a tracking nr. On 11 Sept I queried the delivery and got no response. On 17 Sept I requested a refund ASAP and got no response.

Worst service ever.

0
Replies (3)
Animal Gear
Animal Gear's reply19 Sept 2018, 11:41
Official

Hi Victor, this order was dispatched to you over 2 weeks ago. This is the first we hear that you have not received delivery. We are pulling the proof of delivery now so that we can see who signed for it. Our team will be in touch with you shortly to advise.

vB
victor B's update19 Sept 2018, 16:26
Reviewer Update
Animal Gear contacted me today and they will dispatch the product tomorrow 20/9/2018. In a different color, but at least I might get it. Lets hope for the best.
vB
victor B's update21 Sept 2018, 14:36
Reviewer Update
I received my order today 21 Sept. I think this issue could have been avoided if they just rep**** or followed up on my emails sent on 11 and 17 Sept 2018. But at least I got it now and all seems to be in order with it.The owner ( John if I remember correctly) phoned me on 19/9 saying he will make sure I receive my order ASAP. Thanks Animal Gear!