Animal Gear - do they actually exist???

Item: Animal Gear
Rating: 1
Author: Natasha I

I ordered a product from them online 6 working days ago. It still says processing.

Send numerous e-mails. No response.

Phone the Telephone numbers on the website and you get a recorded message that they experience high call volumes in JNB and CPT phone numbers, yet when you press through to 1 for Sales or 2 to follow up on purchased orders, it just rings and rings and rings. In JNB no matter what number you select for help, someone picksup the phone and clearly can be heard putting it down.

So guess I have wasted my money, no order, no product, no answer to e-mails, no answer to phone calls......

Helpful (0)

Replies (2)

Animal Gear's replyOfficial

02 Jul 2018, 18:10

Thank you for your feedback and apologies for you not being able to get through. We have not been experiencing any phone issues that we are aware of and certainly will never put the phone down intentionally. Not sure how / why that is happening. Can you please leave your order number so we can contact and assist you?

Animal Gear's reply02 Jul 2018, 18:10

Official

Natasha I's updateReviewer Update

03 Jul 2018, 07:41

The Tax Invoice No is: TAX INVOICE: ********** 32 says Paid on your Invoice on 25th June. Look forward to any assistance or response.

Natasha I's update03 Jul 2018, 07:41

Reviewer Update

The Tax Invoice No is: TAX INVOICE: ********** 32 says Paid on your Invoice on 25th June. Look forward to any assistance or response.