All the Animal Gear - No idea

I have ordered a few times through Animal Gear. What a nightmare experience.

As of 17th October 2019, I have items outstanding from an order I placed on 14th January 2019. Every time I have phoned to ask what is happening, I get the same answer that they will check with the supplier and come back to me. 9 months later nothing.

They don't communicate at all. I stupidly ordered some more kit from them on 14 September for a trip I was undertaking on 10th October. According to the website the stuff was in stock when I ordered it.

To date only half of this order has arrived. The most important item, which was a new tent for my trip did not arrive. When I called them again, they said the items were going to arrive during the week of 8th-11th October as they were coming on a shipment that would arrive on Monday 8th October. I left for my trip on the 9th October without my kit.

Of course untill today nothing more has arrived. In today's conversation with their salesman, I was told that the tent wasn't on that ship and was expected to arrive in December or maybe even January 2020.

I have now cancelled all my orders and await a refund. I would not recommend using Animal Gear. They have a great stock list on their website but their delivery and communication is pathetic. I did ask them once what they would be doing about my poor service. Silence was the answer.