1 reviews | Active since Mar 2018
Abysmal/Non existent after sales service
I’ve had an abysmal experience with Animal Gear and question whether this online company is in fact legit!?! Ordered 2 items at the end of February and have still received NOTHING! No email queries have been responded to and the phone just rings and rings on both their call Centre numbers. Unacceptable service from an online retailer!!!
Hi Lorna, apologies for the lack of feedback with regards to your 2x biltong makers.
We have 1 in stock and another is on it's way to our warehouse at which time we will dispatch both. A consultant will be in touch with you shortly to discuss and see how you wish to proceed.
We should have informed you thereof and we are taking it up with our team as procedure has not been followed whereby you should have been contacted and advised of the delay shortly after having placed your order.
We have been experiencing higher than usual orders of late, which has put our call centre and sales team under pressure. We have addressed this by having doubled our team over the past weeks (we continue to do so) and as they complete their training and come online we expect our service levels to be at the high standard we strive to achieve.
Again, apologies for the lack of feedback.
Regards,
The Animal Gear Team
Hi Lorna, apologies for the lack of feedback with regards to your 2x biltong makers.
We have 1 in stock and another is on it's way to our warehouse at which time we will dispatch both. A consultant will be in touch with you shortly to discuss and see how you wish to proceed.
We should have informed you thereof and we are taking it up with our team as procedure has not been followed whereby you should have been contacted and advised of the delay shortly after having placed your order.
We have been experiencing higher than usual orders of late, which has put our call centre and sales team under pressure. We have addressed this by having doubled our team over the past weeks (we continue to do so) and as they complete their training and come online we expect our service levels to be at the high standard we strive to achieve.
Again, apologies for the lack of feedback.
Regards,
The Animal Gear Team