HT
Hillary T
1 reviews | Active since Apr 2021
04 Jul 2025, 11:29
YOU WILL NEVER GET YOUR DEPOSIT BACK
on my exit, they charged me R4600 because I hung a painting using plastic bathroom hooks, charged me for all maintenance issues that I found there, additionally charged R1000 for the labour , 1500 for "Maintenance provision". the flat was not maintained, I stayed for 3 months with a stove that was not working...I will publish all their exit charges so that the newer tenants know that they will **** you your deposit at the end
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Angor Property Specialists - Property Management's replyOfficial
04 Jul 2025, 13:02 Dear Hillary,
We sincerely apologise for any frustration caused.
Please note that the lease agreement is between the Tenant and the Owner. For the convenience of our Rental Owners, ANGOR Rentals facilitates maintenance through STss Maintenance; however, Owners are not obliged to use this service and may appoint their own providers at any time. ANGOR can only advise on maintenance costs based on inspection reports, but the final decision rests with the Owner.
A quote was sent to the Owner with costs split between Tenant and Owner. The Owner approved the Tenant’s portion but chose to attend to the Owner portion of the maintenance independently and provided proof of the work completed. The Owner then instructed us to add this cost to your account, in addition to the STss Maintenance charge.
We have communicated your concerns to the Owner, but the Owner maintains that the full amount is for your account. As ANGOR is not authorised to make decisions on behalf of the Owner, we cannot proceed with any refund until the matter is resolved. We will follow up again with the Owner regarding your concerns and provide feedback as soon as we receive a response.
Should the matter remain unresolved, you are welcome to refer it to the Rental Housing Tribunal, as the dispute is between Tenant and Owner.
Angor Property Specialists - Property Management's reply04 Jul 2025, 13:02
Official
Dear Hillary,
We sincerely apologise for any frustration caused.
Please note that the lease agreement is between the Tenant and the Owner. For the convenience of our Rental Owners, ANGOR Rentals facilitates maintenance through STss Maintenance; however, Owners are not obliged to use this service and may appoint their own providers at any time. ANGOR can only advise on maintenance costs based on inspection reports, but the final decision rests with the Owner.
A quote was sent to the Owner with costs split between Tenant and Owner. The Owner approved the Tenant’s portion but chose to attend to the Owner portion of the maintenance independently and provided proof of the work completed. The Owner then instructed us to add this cost to your account, in addition to the STss Maintenance charge.
We have communicated your concerns to the Owner, but the Owner maintains that the full amount is for your account. As ANGOR is not authorised to make decisions on behalf of the Owner, we cannot proceed with any refund until the matter is resolved. We will follow up again with the Owner regarding your concerns and provide feedback as soon as we receive a response.
Should the matter remain unresolved, you are welcome to refer it to the Rental Housing Tribunal, as the dispute is between Tenant and Owner.