gM
gugu M

1 reviews | Active since Jul 2016

01 Jul 2016, 22:31

use my deposit for last months rent!

<p>i moved into a 3bed in ahoneydew manor for R8000.00 beginnung of March. i still do not have my Phone linked to the gate for access to the complex everytime i get a visitor they have to call me and i have to drive or walk to the gate depending on whether my toddler is asleep or awake to open the gate by remote. i do not have a showerhead in the shower when i bath its like im under a giant tap.</p> <p> </p> <p>when i moved into the unit it was filthy i had to have my cleaning lady scrub the floors and carpets.Gerhard janse van vuuren even had the audecity to tell me when i finally got him to call me back after several futile attempts at calling and emailing that it is not his fault that i am not linked because he is just the placement agent. </p> <p> </p> <p>the walls in the unit are badly damages due to bad removal of wall nails, cracks and peeling paint. there is a tap tht is not properly bolted on in the ensuite bathroom. a door on the closet in one bedroom is not properly hinged on. </p> <p> </p> <p>noone has gotten back to us two months later since we moved in as to when anything will be fixed. our mails have gone unanswered. calls ignored yet last month they wer do quick to send us credit bereau warning because we paid a day later than the first because my banks internet banking was down the previous day and Angor charges you for cash deposits. </p> <p> </p> <p>i have now placed notice to move out of thus property because of my frustration with the lack of service from the agency and there was unlike the tyms we complainee very swift response from Zarina jhinnabhoy stating that they accept our notice but we will be penalused R4104.00 off our deposit for early cancellation of lease as we have 9 months left on our lease!! talk about cheek! we will not be paying Angor any money for the lack of service we have suffered during our very dhort stay in this unit thus i will not be paying the rental this month. the owner of the unit has been paying you management fees for services not rendered and i will not be paying you any money to enable you to take off any penalty from me after your nonsense service and illtreatment of me after i was stuck outside the complex because i did not have a remote and i did not have phone link and so i could not enter my own house when i called your offices the lady in charge of the registration of the code service told me ok i have now lunked you but it takes 24hours and so i had to wait 24hours to enter my own house? the only srrvice i git from you was key handover. i will report this useless agency to the renters association for non compliance. i am sick of being treated like dirt by rental agencies. i wull be expecting that my electricity service also not be cut off because i bought the electricity myself. for 8000 i could be renting a nicer bigger house from an owner who would give me better services than this whole agency and its useless departments. if anything i should be compensated for my discomfort at this apartment! i could not even hang up my mirrors and paintings for 60 days. </p> <p> </p> <p> ********** </p>

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Replies (1)
Angor Property Specialists - Property Management
Angor Property Specialists - Property Management's reply04 Jul 2016, 14:00
Official

In response to your complaint, we can advise that we have sent you an email with full details and a report on all the points which you have raised. Please note that agents do not manage rental properties - this is handled by a rental management division, who have at all times been in contact with the owner of your unit, who was made aware of all the maintenance issues you reported.

As a rental agency, we are not the decision makers on maintenance - our task is to advise the owner of your requests and to assist in obtaining quotes and following up on contractors should the owner agree to do the necessary repairs. We are unable to authorise any expenditure without the consent of the owner, who in this case, did not approve the quote we sent them for repairs.