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oupa B
1 reviews | Active since Dec 2019
26 Jul 2022, 09:22
UNFAIR CHARGES ON THE LEVY STATEMENT
I never used to open the statement for my monthly levies but when I received August statement, I was shocked to see the levy payable being double the amount I paid previous month, only to find that Angor has double charged me hence my balance is R4383.35, as compared to previous month of R2350. I then realised from the statement that I was charged July levy and July water plus levy for August and water for August hence the balance amount payable is higher. I have paid and now want fairness and repayment of the balance paid
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Replies (3)
Angor Property Specialists - Property Management's replyOfficial
26 Jul 2022, 11:31After investigating your levy statement, we can confirm that no levies were double billed. We suspect that the charges you are referring to are the charges relating to electricity consumed for the months of March– July. As an owner with a prepaid unit, all the relevant credits relating to the charges are added to your levy statement and an investigation of your levy statement history does confirm that this is the case. The Financial Controller of the Scheme will be happy to give you a call in order to offer a further, more detailed, explanation if you do choose to contact ANGOR regarding the above.
Angor Property Specialists - Property Management's reply26 Jul 2022, 11:31
Official
After investigating your levy statement, we can confirm that no levies were double billed. We suspect that the charges you are referring to are the charges relating to electricity consumed for the months of March– July. As an owner with a prepaid unit, all the relevant credits relating to the charges are added to your levy statement and an investigation of your levy statement history does confirm that this is the case. The Financial Controller of the Scheme will be happy to give you a call in order to offer a further, more detailed, explanation if you do choose to contact ANGOR regarding the above.
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oupa B's updateReviewer Update
26 Jul 2022, 13:13Please dont patronise me, am saying the invoice statement shows that the amount of R4383 has 2(two)amounts of levies and water amounts, DONT TELL ME ABOUT PREPAID ELETRICITY CREDIT....I BUY ELETRICITY ON LINE ...please explain why my invoice is R4383, as I have never missed any payment as compare to previous month R2350,PLEASE INVESTIGATE FURTHER WITH INTENTION TO RESOLVE NOT JUST TO ANSWER
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oupa B's update26 Jul 2022, 13:13
Reviewer Update
Please dont patronise me, am saying the invoice statement shows that the amount of R4383 has 2(two)amounts of levies and water amounts, DONT TELL ME ABOUT PREPAID ELETRICITY CREDIT....I BUY ELETRICITY ON LINE ...please explain why my invoice is R4383, as I have never missed any payment as compare to previous month R2350,PLEASE INVESTIGATE FURTHER WITH INTENTION TO RESOLVE NOT JUST TO ANSWER
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oupa B's updateReviewer Update
28 Jul 2022, 10:19it has become apparent that Angor has previously appointed a debt collectors company, which share the same physical address in Bryanston, what is clear is that my August statement has included water and electricity for the months May,June,July and August each month cost is fixed at about R550 and these payments were intentionally deferred or not included in those months statements and only to include all of them in one month and in June I paid about R2 100 and now in July/August my balance payable is R4358 BECAUSE I DID NOT PAY FOR MAY,JUNE,JULY AND AUGUST hence they were added. Why would you not add all payable services for a month? the only logical explanation is that you want the consumer to be unable to pay once you add all deferred payments, which will allow their DEBT COLLECTORS TO COLLECT, VERY UNAFIR
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oupa B's update28 Jul 2022, 10:19
Reviewer Update
it has become apparent that Angor has previously appointed a debt collectors company, which share the same physical address in Bryanston, what is clear is that my August statement has included water and electricity for the months May,June,July and August each month cost is fixed at about R550 and these payments were intentionally deferred or not included in those months statements and only to include all of them in one month and in June I paid about R2 100 and now in July/August my balance payable is R4358 BECAUSE I DID NOT PAY FOR MAY,JUNE,JULY AND AUGUST hence they were added. Why would you not add all payable services for a month? the only logical explanation is that you want the consumer to be unable to pay once you add all deferred payments, which will allow their DEBT COLLECTORS TO COLLECT, VERY UNAFIR