CB
Cavlyn B
1 reviews | Active since Mar 2022
11 Oct 2023, 18:05
Unacceptable Service Delivery!!
We have been waiting for more than 9 months for an insurance claim to be paid out. The service is appalling. I have asked repeatedly for escalations, made telephone calls..it takes sometimes 7 days for an email response. It is highly disappointing to have to come to this platform to be heard.
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Angor Property Specialists - Property Management's replyOfficial
16 Oct 2023, 08:38We appreciate you notifying us of this matter. We've conducted an internal inquiry and can confirm that the claim has been successfully resolved by the brokers appointed to your Scheme (as previously alluded to). As further advised, the Portfolio Specialist did receive instructions from the owner to deduct an amount owing to STSS of R1 656- for works already carried out and awaited completion of the EFT-Sure invite sent to N Bemaya at 12h56 on 4 October 2023, however this had not been done.
Payment was subsequently released on 12 October 2023.
Angor Property Specialists - Property Management's reply16 Oct 2023, 08:38
Official
We appreciate you notifying us of this matter. We've conducted an internal inquiry and can confirm that the claim has been successfully resolved by the brokers appointed to your Scheme (as previously alluded to). As further advised, the Portfolio Specialist did receive instructions from the owner to deduct an amount owing to STSS of R1 656- for works already carried out and awaited completion of the EFT-Sure invite sent to N Bemaya at 12h56 on 4 October 2023, however this had not been done.
Payment was subsequently released on 12 October 2023.