1 reviews | Active since Oct 2009
Terrible dishonest service
All was good and well while I had to make payments to them, but as soon as I had to be refunded by deposit, things went ugly. As per our contract the deposit will be invested in a trust and interest is payable when contract ends. I received the amount they are willing to pay back, which excluded this amount. Our electricity averaged about R800 in summer, but we now received an amount of R1300. I have asked for proof of this. They quoted almost R2500 for "repairs and cleaning" which ended up costing us R500 to arrange it ourselves. Why do I get this feeling that you DO NOT want to pay me my deposit back!? I have now asked for proof of all the amounts quoted as well as proof of interest. But I am at my wits end with your clear need to take my money!
We have investigated your query and can confirm that the Rentals team are regularly in contact with you and are working with you to resolve your query regarding your deposit. We can also confirm that deposits on managed rentals are held in an interest bearing account and such interest earned will be included in the deposit refunded to you.
The process for a deposit refund is as follows: A unit is inspected before occupation. This inspection is kept on file. At the end of the lease period the unit is inspected again and the entry and exit inspections are compared. The variance between the 2 inspections is noted and communicated to both the tenant and owner. A contractor is then asked to quote on the repairs and cleaning if required. The quote is presented to both the tenant and owner for consideration and approval. The wear and tear items are for the owner’s account and any cleaning / repairs are for the tenant’s account.
In this case, the items noted were quoted on by a contractor. You indicated that you would be able to repair the items / clean at a lower cost than the quoted amount. The owner agreed with the suggestion of you carrying out the cleaning and repairs. The deposit was then ready for release as communicated to you on the morning of 3 April 2018. You then queried the electricity costs. Meter readings have been sent through to you for consideration. Once the query has been resolved, the deposit can be released to you.
We assure you of our best intentions at all time and hope to resolve your query quickly so that we can refund the deposit to you.
We have investigated your query and can confirm that the Rentals team are regularly in contact with you and are working with you to resolve your query regarding your deposit. We can also confirm that deposits on managed rentals are held in an interest bearing account and such interest earned will be included in the deposit refunded to you.
The process for a deposit refund is as follows: A unit is inspected before occupation. This inspection is kept on file. At the end of the lease period the unit is inspected again and the entry and exit inspections are compared. The variance between the 2 inspections is noted and communicated to both the tenant and owner. A contractor is then asked to quote on the repairs and cleaning if required. The quote is presented to both the tenant and owner for consideration and approval. The wear and tear items are for the owner’s account and any cleaning / repairs are for the tenant’s account.
In this case, the items noted were quoted on by a contractor. You indicated that you would be able to repair the items / clean at a lower cost than the quoted amount. The owner agreed with the suggestion of you carrying out the cleaning and repairs. The deposit was then ready for release as communicated to you on the morning of 3 April 2018. You then queried the electricity costs. Meter readings have been sent through to you for consideration. Once the query has been resolved, the deposit can be released to you.
We assure you of our best intentions at all time and hope to resolve your query quickly so that we can refund the deposit to you.