JF
Jane F
1 reviews | Active since Nov 2011
23 Apr 2024, 08:30
Terrible customer service
Angor manages my complex. Very efficient in charging but their customer service is pitiful! (Just like the South African government) I've tried a couple of times to ask a question about my electricity charges, which look excessive, on their Chatbot and it keeps saying 'Sorry we missed you'. I shave no idea if the thing works at all, just for show maybe.
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Replies (2)0
Replies (2)
Angor Property Specialists - Property Management's replyOfficial
23 Apr 2024, 10:22We sincerely apologize for the inconvenience you've experienced regarding your recent queries about your electricity charges. Your feedback is invaluable to us, as it helps us improve our services.
First and foremost, we want to advise that we do not manage our chat box as a "BOT". It is manned by our team during business hours, and we strive to attend to inquiries as swiftly as possible and in accordance with our internal procedures.
In addition to our chat service, we highly encourage our customers to utilize our self-help portal, ANGOR Online, which offers a comprehensive resource for managing your account and addressing common queries. We understand the importance of transparency and accessibility when it comes to understanding your electricity charges, and we're committed to providing you with the necessary support.
Rest assured, your specific query has been escalated to our financial controller for further investigation and assistance. We are dedicated to resolving this matter promptly and ensuring that your concerns are addressed comprehensively.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to rectify this situation. Should you have any further questions or require assistance, please do not hesitate to reach out to us directly.
Angor Property Specialists - Property Management's reply23 Apr 2024, 10:22
Official
We sincerely apologize for the inconvenience you've experienced regarding your recent queries about your electricity charges. Your feedback is invaluable to us, as it helps us improve our services.
First and foremost, we want to advise that we do not manage our chat box as a "BOT". It is manned by our team during business hours, and we strive to attend to inquiries as swiftly as possible and in accordance with our internal procedures.
In addition to our chat service, we highly encourage our customers to utilize our self-help portal, ANGOR Online, which offers a comprehensive resource for managing your account and addressing common queries. We understand the importance of transparency and accessibility when it comes to understanding your electricity charges, and we're committed to providing you with the necessary support.
Rest assured, your specific query has been escalated to our financial controller for further investigation and assistance. We are dedicated to resolving this matter promptly and ensuring that your concerns are addressed comprehensively.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding as we work to rectify this situation. Should you have any further questions or require assistance, please do not hesitate to reach out to us directly.
JF
Jane F's updateReviewer Update
23 Apr 2024, 10:35Thanks for the reply! Angor has managed my complex for years and it has always been a mission to get any assistance, so getting this response, even though on Hello Peter,is a pleasant surprise!
I look forward to hearing the outcome of your investigation
I look forward to hearing the outcome of your investigation
JF
Jane F's update23 Apr 2024, 10:35
Reviewer Update
Thanks for the reply! Angor has managed my complex for years and it has always been a mission to get any assistance, so getting this response, even though on Hello Peter,is a pleasant surprise!
I look forward to hearing the outcome of your investigation
I look forward to hearing the outcome of your investigation