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Penelope M

1 reviews | Active since Nov 2022

07 Nov 2022, 06:44

Stay Away from Angor property Insurance and their clients

Nightmare!

Im still waiting for a claim after two months of toture and no care at all.My car is damaged due to thier client Montenique court body corporate negligence.Two months of being told the staff responsible for my claim is on leave,two months of no being given feedback they keep saying they are waiting for the body corporate.Im warning everyone that this business doesnt care about clients. It been more than two months of hell no remorse whatsoever and this weekend im getting married with a damaged car yet they asked for quotation more than two months ago.Their client Montenique court complex gate has no sensors most of their tenants cars get scratched every week no one cares no one takes responsibility!.Stay away from Montenique Court Complex their body corporate and Angor insurance is useless you will wait for the claim forever and no-one takes accountability!I have a trail of emails to prove this.Even when their client(Montenique court ) is obviously on the wrong their complex gate damaging tenants car they don't fix it its always on fault and this insurance is a ****.

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Replies (2)
Angor Property Specialists - Property Management
Angor Property Specialists - Property Management's reply07 Nov 2022, 15:01
Official
Thank you for contacting us via Hello Peter. We confirm that the claim was submitted to the Scheme’s Insurance Broker. ANGOR is not the Insurance company and cannot influence the claim process.  ANGOR is the liaison between the Scheme and its Insurance Broker. We have assisted with obtaining all required information and ensuring that the Insurance Broker has all the required documentation to ensure the claim is submitted to the Insurance company. We do apologise for the delay due to incomplete documents received. We have provided all the relevant documents to the Insurance Broker and will follow up on the progress of the claim and provide you with feedback as soon as possible. 
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Penelope M's update07 Nov 2022, 18:24
Reviewer Update
Amazing how this has been the response for the past two months, surely a mere claim cannot take two months; not to mention what i deem as deliberate delays while my car remains unfixed i have to listen to your numerous excuse and empty responses. I will be sending further email to whoever is the CEO, directors and everyone that must make a decision on my claim. When last was my claim followed up from your end as the ones who maintain the gate that messed up my car? Please resolve your issues with you insurance and fix my car, i do not care who is who bottom line your negligence resulted in my car damaged and i have given you enough time for you to remediate with you failing dismally. Next stop CEO thereafter media. if the response is not dates when my car will be fixed please dont bother.