1 reviews | Active since Oct 2016
Slow to respond & rude
In just over a month of dealing with Angor, I have experienced nothing but inefficiency, frustration & bad attitude. Not a good choice to manage your property.
Thank you for contacting ANGOR.
We have investigated the communication between yourself and the team managing your scheme.
Regarding your query on renovations, information was supp**** in 24 hours.
Regarding your request for the contact details of your neighbours, this request took longer as relevant legislation does not allow us to release private information without the permission of the owner of the information. In this case, the owners concerned were contacted for permission to share their details with you. Once permission was obtained, their details were sent to you. This process took 6 days.
Regarding the increase in insurance replacement value for your unit, ANGOR referred you to the Insurance Broker for the scheme, as they are the specialists and would be in a position to answer your questions. ANGOR received notification to increase the insurance replacement value on your unit, and to bill you annually for the additional premium. You queried the information, and were supp**** with the documents ANGOR received from Garrun Group. Due to the query, the additional premium was not billed on the December 2017 statement. We apologise for the 4 day delay on responding to your query regarding how the premium is payable. The email was responded to, explaining that the additional premium is billed annually on your levy statement.
After your call on 6 December, another email was sent to you, detailing what items are covered by insurance and what can be claimed for. An instruction has been issued to bill the additional annual premium on the January 2018 statement.
Thank you for contacting ANGOR.
We have investigated the communication between yourself and the team managing your scheme.
Regarding your query on renovations, information was supp**** in 24 hours.
Regarding your request for the contact details of your neighbours, this request took longer as relevant legislation does not allow us to release private information without the permission of the owner of the information. In this case, the owners concerned were contacted for permission to share their details with you. Once permission was obtained, their details were sent to you. This process took 6 days.
Regarding the increase in insurance replacement value for your unit, ANGOR referred you to the Insurance Broker for the scheme, as they are the specialists and would be in a position to answer your questions. ANGOR received notification to increase the insurance replacement value on your unit, and to bill you annually for the additional premium. You queried the information, and were supp**** with the documents ANGOR received from Garrun Group. Due to the query, the additional premium was not billed on the December 2017 statement. We apologise for the 4 day delay on responding to your query regarding how the premium is payable. The email was responded to, explaining that the additional premium is billed annually on your levy statement.
After your call on 6 December, another email was sent to you, detailing what items are covered by insurance and what can be claimed for. An instruction has been issued to bill the additional annual premium on the January 2018 statement.