SHOCKING. APPALLING. GHASTLY.
<p>Our complex which is one of the most upmarket areas in Gauteng has seen continuous abuse from Angor.</p> <p> </p> <p>The walls, inside and out, of the complex are in complete disrepair. Simple repairs that would be urgent in any other complex, Eg. A hole in the wall from a vehicle crash, take several weeks to be addressed.</p> <p> </p> <p>But the most ********* and negligent practise by Angor is the shroud it pulls over it's residents. There have been serial car break-ins over the course of a single year but Angor informs each resident that their break-in was an isolated incident and that the complex has been crime free for years. Furthermore, they make no effort to improve security in the complex.</p> <p> </p> <p>It's laughable that the front gate has a sign that strictly prohibits pets and yet the caretaker of the complex and others own cats! But as funny as that is, it's indicitive of the lack of care and gross negligence of Angor Property Management.</p> <p> </p> <p>Don't waste your levies on them.</p> <p> </p> <p> </p>
ANGOR Property Specialists are contracted to manage the finances of schemes. ANGOR’s roll is to liaise between owners (the Body Corporate), Trustees (individuals elected to manage the scheme) and contractors. Owners and residents need to raise their concerns with the Trustees in writing, so the Trustees may take action or call a meeting where all the owners can decide on a way forward. ANGOR is not the decision maker for a scheme.
With regards to repairs and maintenance, ANGOR’s roll is to provide the Trustees with contact details of possible contractors. The Trustees will select the contractor and work with them to effect repairs. In the case of an insurance claim, ANGOR assists the Trustees in compiling the information required to submit a claim. The claim is then submitted to the insurance company, as selected by the Body Corporate annually at the AGM. The insurance company will investigate the claim, obtain additional quotes if necessary, and approve or deny the claim. This can be a lengthy process, especially in cases of severe damage.
With regards to security, ANGOR’s roll is to manage the monthly payments to the security company. ANGOR does not select the security company, nor are we responsible for monitoring their service. The Body Corporate must decide at a meeting (SGM or AGM) what changes must be made, and who will cover the cost of the changes.
With regards to pets and conduct in a complex, ANGOR is not the enforcer of the rules of a complex. ANGOR will send communication from the Trustees to the offender, and will relay the feedback to the Trustees. Should an individual feel that the situation requires external intervention, the individual may approach the Community Schemes Ombud Service for relief.
ANGOR Property Specialists are contracted to manage the finances of schemes. ANGOR’s roll is to liaise between owners (the Body Corporate), Trustees (individuals elected to manage the scheme) and contractors. Owners and residents need to raise their concerns with the Trustees in writing, so the Trustees may take action or call a meeting where all the owners can decide on a way forward. ANGOR is not the decision maker for a scheme.
With regards to repairs and maintenance, ANGOR’s roll is to provide the Trustees with contact details of possible contractors. The Trustees will select the contractor and work with them to effect repairs. In the case of an insurance claim, ANGOR assists the Trustees in compiling the information required to submit a claim. The claim is then submitted to the insurance company, as selected by the Body Corporate annually at the AGM. The insurance company will investigate the claim, obtain additional quotes if necessary, and approve or deny the claim. This can be a lengthy process, especially in cases of severe damage.
With regards to security, ANGOR’s roll is to manage the monthly payments to the security company. ANGOR does not select the security company, nor are we responsible for monitoring their service. The Body Corporate must decide at a meeting (SGM or AGM) what changes must be made, and who will cover the cost of the changes.
With regards to pets and conduct in a complex, ANGOR is not the enforcer of the rules of a complex. ANGOR will send communication from the Trustees to the offender, and will relay the feedback to the Trustees. Should an individual feel that the situation requires external intervention, the individual may approach the Community Schemes Ombud Service for relief.
I've been in commincation with the members of the Body Corporate and they put the onus of management in the hands of ANGOR.
Perhaps it would be prudent to commincate the duties of the Trustees to all the owners at the complex. Either way, both parties (Trustees and yourselves) pass the buck when it comes to responsibility while the complex continues to sink into disrepair and security flops.
If you wish to have sterling reviews on Hello Peter I believe taking responsibility to ensure that duties are delivered resides with ANGOR. It's called service delivery.
I've been in commincation with the members of the Body Corporate and they put the onus of management in the hands of ANGOR.
Perhaps it would be prudent to commincate the duties of the Trustees to all the owners at the complex. Either way, both parties (Trustees and yourselves) pass the buck when it comes to responsibility while the complex continues to sink into disrepair and security flops.
If you wish to have sterling reviews on Hello Peter I believe taking responsibility to ensure that duties are delivered resides with ANGOR. It's called service delivery.
I unequivocally rescind my comments about ANGOR and appreciate their efforts to clarify the matter by expediating a response from the relevant parties to ammend my grievances.
If Hello Peter would allow it, I would improve my rating of this company to 5 stars.
I unequivocally rescind my comments about ANGOR and appreciate their efforts to clarify the matter by expediating a response from the relevant parties to ammend my grievances.
If Hello Peter would allow it, I would improve my rating of this company to 5 stars.