Refund not actioned after several follow ups

Angor was our previous property managers and I mistakenly paid money into their account on 11 June 2023 instead of the current property manager’s account. Both beneficiaries were saved as the complex name and I only realised the mistake on the 23rd of June when I received a reminder from Remax that I didn’t pay. I sent an email to *** and cc’d Charmaine who dealt with the complex and never received feedback after I called Angor on 29 June where I was told that Charmaine is on leave and she is the only one who can process the refund. She was supposed to be back at work on the 3rd of July and I sent a follow up email and waited for her call since the lady I spoke to on Thursday took my number and said I will get a call from Charmaine upon her return.

Nothing happened and I even attached the proof of payment and gave them my account number to refund me.

This is extremely bad service and I don’t know if it’s a matter of not wanting to refund the money I paid to them by mistake or just plain ignorance.