1 reviews | Active since Mar 2018
Poor customer service - called a ****
I have been querying an internal bathroom wall crack since June 2017. I was told the crack was due to external wall issues that would be repaired at the recommendation of an engineers report. After the bathroom was repaired the crack resurfaced. I have asked several times for the engineers report to be shared with me as well as signed off proof that the external fixes were done as per the engineers recommendation. March 2018 still no report or proof that fixes were done as prescribed by the engineer. When I called to raise this issue today Wallace Khumalo {supposed portfolio specialist and included in email trails since November 2017} called me a ****, not once but several times. Pathetic customer service and shameless staff!
Upon investigating the matter raised, we can confirm that you have been dealing with the Estate Manager on the issue of the crack in the wall. ANGOR does not handle the on-site maintenance, nor do we inspect or sign off any maintenance done. This obligation falls to the Trustees and the Estate Manager, with whom you have been dealing. The Estate Manager managed the query and the required repairs. When you indicated to ANGOR that you were not satisfied with the information supp**** by the Estate Manager, Wallace referred you to the Trustees of the complex to lodge your grievance. The query is now with the Trustees and you have been accordingly informed that they are dealing with the matter.
When you contacted Wallace yesterday stating that nothing had been done, Wallace confirmed that the query had been escalated to the Trustees and therefore the matter had not been ignored. We apologise if you took offence to his confirmation of attendance to the matter.
Please follow up with the Trustees of the complex, and if you are not satisfied with the internal resolution, please escalate the matter to CSOS for resolution.
Upon investigating the matter raised, we can confirm that you have been dealing with the Estate Manager on the issue of the crack in the wall. ANGOR does not handle the on-site maintenance, nor do we inspect or sign off any maintenance done. This obligation falls to the Trustees and the Estate Manager, with whom you have been dealing. The Estate Manager managed the query and the required repairs. When you indicated to ANGOR that you were not satisfied with the information supp**** by the Estate Manager, Wallace referred you to the Trustees of the complex to lodge your grievance. The query is now with the Trustees and you have been accordingly informed that they are dealing with the matter.
When you contacted Wallace yesterday stating that nothing had been done, Wallace confirmed that the query had been escalated to the Trustees and therefore the matter had not been ignored. We apologise if you took offence to his confirmation of attendance to the matter.
Please follow up with the Trustees of the complex, and if you are not satisfied with the internal resolution, please escalate the matter to CSOS for resolution.