Person assigned to account direlection of duties

I own a business where Angor is the MA for some of the properties. Recently one of my properties moved to Angor. We had a gentleman assigned as the primary contact. On contacting him he advised he is only the interim person and it was handed over to a lady called Sholeen. I have had a number of interactions with this lady and mostly she does not respond to e-mails and then tell you you sent it to the wrong person. Now once again the same issue is occuring. The e-mail was forwarded to her by the first contact on 9 Jan 2026. We were also not informed of the change as Body Corporate members, so had no idea that she was the new person assigned to the account. For such a large company communication is exceptionally bad. I have also taken this up with her in a previous AGM and my complaint was basically dismissed. She also cant seem to direct Trustees into the correct positions on certain decisions and was the person that allowed Trustees to submit a budget that was not allocated to a line item without the right guidance. the budget was accepted with over R100 000 not allocated to a line item and the following year that money was not spent and I was 100% correct in saying the budget does not meet all the accounting principles.