1 reviews | Active since May 2016
PATHETIC !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I want my deposit returned you dis-honest, pathetic rental agency
<p>My complaint is as follows: My sister and I signed a lease agreement for a property in Bryanston through Anglor, rent amount was R5 900.00 exl lights and water for a loft apartment. I moved in, the condition of the flat was sub-standard, you would think it will be great, considering the location and rental amount. Anyway, it was fine for the moment. The kitch tap was broken, half the stoves werent working, the shower head was leaking, the balcony door was broken, not even locking. Faults were logged to Anglor, nothing was done by the owner. I only planned on living there for a year, so paid my rent early every month as a good citizen should do. We decided to break the lease early (after 8 months), we were charged a minimal amount which was fine. The diaster happened on the exit inspection. The owner came in for that, insisting the place was steam cleaned when we moved in ( it was not), played dumb on all the faults and said it was not reported to him. I paid a deposit of R6 350.00 which I have a proof of doing so. I was excpecting those funds returned me, Guess where they are ??????????? The agent still has my deposit/ or the owner does. I actually have no idea. We have asked the ladies who were dealing with to please report this to senior management. Guess what ??? They ignored us until now. This has been happenening since Nov 2015, and my hard earned money is nowhere to be found. We are been charged an amount of R990.00 for steam cleaning a unit that was not steam cleaned when we entered, and R2 376.00 to paint a 36m2 wall for a 2cm or smaller chip which we did not cause. We were even accused of drilling holes into the wall for paintings which we never hung up. When enquired about the painting, we were given one quote, we even asked for 3 and were ignored. Due to the amount its a small claims matter, we cant instruct attorneys, we dont have the time as we work. The rental housing tribunal is even more pathetic than Angor. So what do we do ? Accept that a reptuable agency has ****** our money? Try report matters and hope for a response. How is this even allowed ? Angor takes the side of the owner as he is paying them a managment fee for which they not even doing the work for. We are been charged for something a previous tenant did, as owner was not present on that exit inspection? I would love for Angor Senior Management to contact me, and will provide the public with feedback, rather go thorugh Remax or Wakefields, an agency you can TRUST!!!!!!!!!!!!!!!!!! Thank you Angor for being so Pathetic, thank you for taking advantage of a tenant who actually paid their rent on time. </p>
As you are aware, we act on behalf of the owner as the rental agent and are compelled by law to honour the terms of the lease agreement. As per our numerous emails to you on this issue, clauses 6.1 - 6.4 of the agreement which you signed stipulate that it is the responsibility of the tenant to inspect the premises and to note any damage prior to taking occupation. Should the tenant not abide by this within 14 days of taking occupation, ANGOR may complete the entrance inspection without the presence of the tenant. On vacating the premises, the exit inspection was done. Per your lease agreement, any damage not previously noted on the entrance inspection becomes the responsibility of the tenant. The owner is fully within his legal right to have the damage repaired and the cost deducted from your deposit. The actual deposit paid was R5900, less the early notice penalty of R1008.90 and then less the cost of repairs, an amount of R3365.28. There was a further water and electricity amount deducted from the deposit of R837.74 for usage up until your last day. The balance of the deposit was refunded to you on 19-11-2015. The process followed is according to the lease agreement which you agreed to and unfortunately, we are unable to assist you further in this matter.
As you are aware, we act on behalf of the owner as the rental agent and are compelled by law to honour the terms of the lease agreement. As per our numerous emails to you on this issue, clauses 6.1 - 6.4 of the agreement which you signed stipulate that it is the responsibility of the tenant to inspect the premises and to note any damage prior to taking occupation. Should the tenant not abide by this within 14 days of taking occupation, ANGOR may complete the entrance inspection without the presence of the tenant. On vacating the premises, the exit inspection was done. Per your lease agreement, any damage not previously noted on the entrance inspection becomes the responsibility of the tenant. The owner is fully within his legal right to have the damage repaired and the cost deducted from your deposit. The actual deposit paid was R5900, less the early notice penalty of R1008.90 and then less the cost of repairs, an amount of R3365.28. There was a further water and electricity amount deducted from the deposit of R837.74 for usage up until your last day. The balance of the deposit was refunded to you on 19-11-2015. The process followed is according to the lease agreement which you agreed to and unfortunately, we are unable to assist you further in this matter.