Not sure what this box needs?

My experience was not pleasant, as I sent a message from the time we were informed to start paying the Effluent R250 amount. I was so unhappy as I did not see the prior notification, little did I notice that there was an attachment on the April 2022 statement. Without having realized the attachment, I then emailed your office, stating my dissatisfaction about this new additional amount, which I thought was for one month, once again to my discovery this was to be paid for 2 years. Mind you, in my letter to your office I requested terms to pay the R250 due to unemployment challenges. Little did I know this was to be paid for months. Then, I received an email reply from one of your team members, passing the bug, referring me to resend my request to another person. My question was, "why are you not able to assist me"? To date, I never got an answer to that issue, until I met one of my neighbors who told me that there was an attachment, I went to check my email and discovered exactly that. I feel done by the way you communicated this new additional amount. Send us updates separately not with the bill!

Contact Person: At the moment I don`t know who to speak to should I have an emergency, and this has got nothing to do with the old-school way of doing things. I am online I have a fair understanding of online communication, but we do need to know who to call should I not be online! Once again, who is a dedicated contact for Villa Roma Complex?

My Last request to amend my phone number for the Guard House: I`m very unhappy as this request took time to be actioned, as a result, I got a call from my old number, just as well I was home, with a solid network. Can you in the future take our requests seriously? My Telkom weak network is an inconvenience hence I requested the use of another number and network.

Guesswork Billing issue: Also, I`ve learned chatting with this neighbor that their gate was locked when the recording guy was to come to take meter readings, which he did not have access, but later her water bill was R35.00, yet they are 5 in that house, when I was billed R61 or R65 staying alone...hmm, interesting huh!?

Thanks to Sydney for giving me his best customer service yesterday, his an asset to your organization.

Thats all I have for you.