RP
Ranjini P
1 reviews | Active since Mar 2024
14 Jan 2026, 13:01
No Levy Default, No Communication from Angor - Straight to Debt Collection
My levy was paid on time, yet the payment was not allocated by Angor Property Management. No effort was made to investigate or resolve the unallocated payment.
Without any prior communication, reminder, or engagement, my account was handed over to a debt management service; this despite there being no default on my part.
This conduct is not aligned with the Consumer Protection Act, which requires fair process and reasonable attempts to resolve matters before it escalates to handover stage. I believe Angor’s response, relying on a trustee levy resolution, does not override their obligations under the CPA.
This reflects poor administration, weak customer communication, and a disregard for consumer rights. Angor take responsiblility for messing up and potentially contributing to a negative credit scoring for me.
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Replies (2)
Angor Property Specialists - Property Management's replyOfficial
14 Jan 2026, 15:30Thank you for your feedback.
We've reviewed your levy account and found the payment was received, but could not be allocated, due to an incorrect digit in the reference number used. The ANGOR Financial Controller has received the proof of payments that you provided to the debt collector, and your payments have now been allocated accordingly.
However, the debt collector action will not cease, as even though the payments have been allocated correctly, the account remains in arrears with current contributions.
Please be sure to use the correct payment reference, as outlined on your levy statement, for future payments. Should you prefer making monthly payments via debit order, kindly contact our offices for assistance.
Angor Property Specialists - Property Management's reply14 Jan 2026, 15:30
Official
Thank you for your feedback.
We've reviewed your levy account and found the payment was received, but could not be allocated, due to an incorrect digit in the reference number used. The ANGOR Financial Controller has received the proof of payments that you provided to the debt collector, and your payments have now been allocated accordingly.
However, the debt collector action will not cease, as even though the payments have been allocated correctly, the account remains in arrears with current contributions.
Please be sure to use the correct payment reference, as outlined on your levy statement, for future payments. Should you prefer making monthly payments via debit order, kindly contact our offices for assistance.
RP
Ranjini P's updateReviewer Update
14 Jan 2026, 17:00Thank you for your response.
The facts are straightforward: the property transferred on 23 October. Statements received on 3 November and 28 November were paid on 27 November and 30 December respectively (2 payments were made). A further levy statement was received on 15 December and remains unpaid (and will be settled today 14/12/2026).
While you state that payment could not be allocated due to a reference discrepancy, the payment was made timeously and in good faith. A simple courtesy query or reminder would have resolved this immediately. No such contact was made.
Instead, the account was handed to debt collection without prior notice or engagement, despite an evident payment history. This is procedurally unreasonable and not aligned with consumer fairness.
I therefore dispute the continuation of debt collection action and request confirmation that all related action and costs are withdrawn.
RP
Ranjini P's update14 Jan 2026, 17:00
Reviewer Update
Thank you for your response.
The facts are straightforward: the property transferred on 23 October. Statements received on 3 November and 28 November were paid on 27 November and 30 December respectively (2 payments were made). A further levy statement was received on 15 December and remains unpaid (and will be settled today 14/12/2026).
While you state that payment could not be allocated due to a reference discrepancy, the payment was made timeously and in good faith. A simple courtesy query or reminder would have resolved this immediately. No such contact was made.
Instead, the account was handed to debt collection without prior notice or engagement, despite an evident payment history. This is procedurally unreasonable and not aligned with consumer fairness.
I therefore dispute the continuation of debt collection action and request confirmation that all related action and costs are withdrawn.