1 reviews | Active since Mar 2009
[New claim registered:] RE: Insurance Claim request for: Unit G1, The Falls Body Corporate
I'm following up on my insurance claim for a water leak that occurred on 2 February 2025. The process of submitting this claim has been considerably delayed.
I've noticed that different administrators have been responding to my emails, but there hasn't been any significant progress. Each time I follow up (approximately every two weeks), there's an immediate response, but then communication seems to stop again. I've had S'thembiso Matlou; Melani van Niekerk; Patricia Botha; THABISO MNGUNI - all these people are working for Angor and collectively have not been able to assist me.
Could we please expedite this claim so we can reach a resolution? Being copied on emails with internal jargon and procedures that I don't understand isn't helpful for me. I've also been promised phone calls that haven't materialized.
I would appreciate it if someone could intervene to help me understand the current situation and ensure a more efficient handling of my claim.
Thank you for your assistance.
The date of loss predates the engagement of the current broker and thus falls under the purview of the previous broker. We have emphasized the urgency of the matter and are working to ensure that the previous broker takes the necessary steps to process the claim despite the recent brokerage change. On a call today, the previous broker has committed to providing feedback by close of business Tuesday, which will be communicated to you.
The date of loss predates the engagement of the current broker and thus falls under the purview of the previous broker. We have emphasized the urgency of the matter and are working to ensure that the previous broker takes the necessary steps to process the claim despite the recent brokerage change. On a call today, the previous broker has committed to providing feedback by close of business Tuesday, which will be communicated to you.