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Chanel R
1 reviews | Active since Mar 2024
13 Mar 2024, 13:30
Minus 5 Stars
I rented an apartment for my daughter in The William in Fourways and Angor is the managing agent. The experience has been unpleasant from the beginning. A list of issues was documented on the 1st of March with some items needing very urgent attention. I received an email from the managing agent on the 10th of March with the documentation for the lease and the list of issues. A contractor has yet to go out to assess repairs urgently needed and we have experienced excuse after excuse (there are lengthy processes that must be followed, the contractor is not available, the owner has to approve, etc.) In the meantime, my daughter has been without functioning appliances (which are part of the rental), including the fridge for nearly 3 weeks in 35-degree Johannesburg weather! They were very demanding when it came to paying the deposit and rental but have app**** no urgency to address the issues. At this stage, it appears that this may take months to resolve!
This company deserves minus 5 stars!
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Replies (2)
Angor Property Specialists - Property Management's replyOfficial
13 Mar 2024, 16:01We apologise for any frustration caused, this was not the intention. Kindly note that you would have viewed the listing and property through an external Real Estate Agency and dealt directly with their appointed agent. They are the procurement agency appointed by the owner of the unit. They would have done the full application, lease, and deposit process with you.
ANGOR Managed Rentals does not employ rental agents. The external agents attend to the inspections and make use of a professional inspection app. ANGOR Managed Rentals only received the uploaded entry inspection from the agent on 8 March 2024, hence we were only made aware of the issue on this date. This is also the reason why you only received the welcome email from the Rental Accounts Administrator after the inspection was received.
ANGOR Rentals are appointed by the owner to manage their rental administration process, but ANGOR Rentals do not have authority to proceed or attend to any issues raised or maintenance/ repairs, unless authorized by an owner. All issues, regardless of nature, must be referred to an owner for comment and approval, as we are not mandated/ proxied to make any decisions on any owner’s behalf.
We have been trying all methods possible to reach the owner to discuss the issue and obtain instruction on the issue with regards to the fridge and will continue to do so, as well as keep you updated along the way.
Angor Property Specialists - Property Management's reply13 Mar 2024, 16:01
Official
We apologise for any frustration caused, this was not the intention. Kindly note that you would have viewed the listing and property through an external Real Estate Agency and dealt directly with their appointed agent. They are the procurement agency appointed by the owner of the unit. They would have done the full application, lease, and deposit process with you.
ANGOR Managed Rentals does not employ rental agents. The external agents attend to the inspections and make use of a professional inspection app. ANGOR Managed Rentals only received the uploaded entry inspection from the agent on 8 March 2024, hence we were only made aware of the issue on this date. This is also the reason why you only received the welcome email from the Rental Accounts Administrator after the inspection was received.
ANGOR Rentals are appointed by the owner to manage their rental administration process, but ANGOR Rentals do not have authority to proceed or attend to any issues raised or maintenance/ repairs, unless authorized by an owner. All issues, regardless of nature, must be referred to an owner for comment and approval, as we are not mandated/ proxied to make any decisions on any owner’s behalf.
We have been trying all methods possible to reach the owner to discuss the issue and obtain instruction on the issue with regards to the fridge and will continue to do so, as well as keep you updated along the way.
CR
Chanel R's updateReviewer Update
28 Mar 2024, 15:57It's been almost a month later, and still no movement on the issues raised. Contractors came through (some without arrangements; some didn't pitch at all) to assess and quote and then .... nothing. No movement; no follow up; no feedback. We've had to initiate communication almost everytime with no progress made at all.
In the meantime, we've had to contend with the difficulty and inconvenience of not having working appliances, not having proper lighting (the lights are out of reach due to the tall ceilings and we cannot change the bulbs! and so must live in darkness every night).
Shockingly bad service!
In the meantime, we've had to contend with the difficulty and inconvenience of not having working appliances, not having proper lighting (the lights are out of reach due to the tall ceilings and we cannot change the bulbs! and so must live in darkness every night).
Shockingly bad service!
CR
Chanel R's update28 Mar 2024, 15:57
Reviewer Update
It's been almost a month later, and still no movement on the issues raised. Contractors came through (some without arrangements; some didn't pitch at all) to assess and quote and then .... nothing. No movement; no follow up; no feedback. We've had to initiate communication almost everytime with no progress made at all.
In the meantime, we've had to contend with the difficulty and inconvenience of not having working appliances, not having proper lighting (the lights are out of reach due to the tall ceilings and we cannot change the bulbs! and so must live in darkness every night).
Shockingly bad service!
In the meantime, we've had to contend with the difficulty and inconvenience of not having working appliances, not having proper lighting (the lights are out of reach due to the tall ceilings and we cannot change the bulbs! and so must live in darkness every night).
Shockingly bad service!