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1 reviews | Active since Jul 2024

22 Jul 2024, 14:05

Marlene Thank you.

I want to express my sincere gratitude to Marlene. Her dedication and responsiveness have truly made horrible experience with Angor much better. Whenever there were issues or concerns, she was quick to address them with professionalism and care even though many were left unsolved. Her efforts have not gone unnoticed and are greatly appreciated.

However, I must express my disappointment with the management company overseeing Agusta estate Fourways. Despite the administrator's best efforts, there have been ongoing issues with maintenance, communication, and overall management efficiency. It's disheartening to see such a dedicated administrator struggle due to the shortcomings of the management company/ owners.

Maintenance requests often take longer than expected to be addressed. This lack of transparency and efficiency has made it challenging to feel fully comfortable and supported in our living environment.

In conclusion, while I am grateful for the administrator's exceptional service and commitment, I hope that the management company can address these issues promptly to improve the overall experience for all residents.

Thank you once again to the administrator for her hard work and dedication. Your efforts have made a significant difference.

Comfort

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Replies (1)
Angor Property Specialists - Property Management
Angor Property Specialists - Property Management's reply24 Jul 2024, 08:56
Official
Apologies for any frustration experienced.  In terms of our operating procedures, ANGOR’s rentals processes have been followed.  For convenience to our rental owners, ANGOR Rentals make use of STss Maintenance to assist with and facilitate maintenance issues within the unit, hence Ashley from STss maintenance, if selected, would be in contact with assisting in sourcing quotes and full communication and co-ordination for any maintenance related issues directed through STss Maintenance.  Owners are in no way obliged to make use of STss Maintenance and are more than welcome to make use of their own preferred service providers at any time, this process would then be managed directly between the owner and their preferred provider. Neither STss Maintenance, nor ANGOR Rentals, get involved with external contractors.   It is a requirement for a Landlord to attend to defects only if it makes the property unfit for its intended purpose.  The owner did give approval to STSS Maintenance to attend to some of the quoted items that was picked up on the entry inspection, but not all of the items, as the final decision on what repairs will be attended to lies with the owner.  Bear in mind that the lease remains between tenant and owner.  ANGOR Rentals do not have the authority to make decisions on behalf of any owner and can therefore not attend to any maintenance without the owner’s approval,  nor can we force the owner to respond to our calls and emails in an attempt to get a response.