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cC
chrisgilliam C

1 reviews | Active since May 2016

26 May 2016, 09:05

logged query about charge on my levy account 3 times and no one responds

<p>Hi, I logged a query regarding a charge on my levy account 3 times now. *** On 21 Apr 2016, at 10:59 AM *** on24 May 2016 at 10:27:10 AM *** on 24 May 2016 at 3:43:17 PM COMPLETELY UNACCEPTABLE !!!!!!!!!!</p>

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Replies (2)
Angor Property Specialists - Property Management
Angor Property Specialists - Property Management's reply27 May 2016, 11:33
Official

Thank you for bringing this matter to our attention.


We would like to apologise most sincerely for the delay in responding to you. We will make every effort to ensure that this does not happen again.

On checking our records, we can confirm that you have only been charged once for the programming of your remote. We will email you a detailed levy statement confirming that your account was only debited once to the amount of R25 for the reprogramming of your remote.

Should further assistance be required your Portfolio Specialist will be able to assist.

cC
chrisgilliam C's update27 May 2016, 11:58
Reviewer Update
While I am grateful for the eventual reply, this is not the first time that I have sent emails which are only answered when escalated further. It is completely unacceptable that my queries are only responded to once I have taken it up on some kind of customer service platform . (last time I had to re query via the "contact us" section on your web site). Please can you assign someone to our account who has the time to respond to customer queries within a reasonable time frame. During busy periods they should also send out an automated email with a ticket reference number that can be tracked. There was also an occasion when our dedicated person had gone on leave. There was no out of office reply and my query was not forwarded on to someone else. It just sat in her email box until she returned from leave and responded with "oh sorry I was on leave and did not get your email..."