KM
Koketso M
1 reviews | Active since Feb 2025
24 Feb 2025, 13:15
horrible horrible frustrating service
these people have peoples real estate in their hands but have no idea what they are doing. their records are always either wrong or never up tp date. always either missing or losing payments from homeowners, show with service delivery too. and there is never anyone around to help.
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Replies (2)0
Replies (2)
Angor Property Specialists - Property Management's replyOfficial
24 Feb 2025, 14:44We appreciate your feedback and understand your concerns. After reviewing your account, we can confirm that your payment on 13 January 2025 was allocated to settle arrears from previous months, covering outstanding levies up to January 2025. The remaining credit was app**** toward your February and March 2025 levies, leaving a balance of R341.93 due by 1 March 2025.
Regarding assistance, we see that you were helped twice via Live Chat, and your query was escalated to a Financial Controller at 12:39 PM on 24 February 2025. We regret that you felt unsupported, but please note that resolving financial queries can take some time to ensure accuracy.
If you believe there is an error, or if you have additional proof of payment, kindly email us at *** so we can review and assist further. We value your input and would like the opportunity to resolve any remaining concerns.
Angor Property Specialists - Property Management's reply24 Feb 2025, 14:44
Official
We appreciate your feedback and understand your concerns. After reviewing your account, we can confirm that your payment on 13 January 2025 was allocated to settle arrears from previous months, covering outstanding levies up to January 2025. The remaining credit was app**** toward your February and March 2025 levies, leaving a balance of R341.93 due by 1 March 2025.
Regarding assistance, we see that you were helped twice via Live Chat, and your query was escalated to a Financial Controller at 12:39 PM on 24 February 2025. We regret that you felt unsupported, but please note that resolving financial queries can take some time to ensure accuracy.
If you believe there is an error, or if you have additional proof of payment, kindly email us at *** so we can review and assist further. We value your input and would like the opportunity to resolve any remaining concerns.
KM
Koketso M's updateReviewer Update
24 Feb 2025, 16:33i was not helped because we keep having the same problem .. i had no outstanding balance!!! i paid off the outstanding balance before i paid off my levies for 2025 .. we went over this already! do you not not keep track with your records ??
KM
Koketso M's update24 Feb 2025, 16:33
Reviewer Update
i was not helped because we keep having the same problem .. i had no outstanding balance!!! i paid off the outstanding balance before i paid off my levies for 2025 .. we went over this already! do you not not keep track with your records ??