Great until it's time to pay you your money

The process to file the claim was very easy. Kethabile has been assisting me. They provided all the information and documents very quickly. There was a little mishap when it came to what was claimed, but after querying it they rectified the matter promptly and feedback was given very quickly. It was a very smooth process until it came to receiving the claim payment. Everything from the insurers side was done and paid out to the body corp, Angor, on the same day they confirmed the claim payout amount, but Angor has up to now, 6 & 7 days later respectively, not paid out the claim funds to me even though I was told it will only take 1-3 business days. I have had to follow up with them to ask for feedback, and I have still not received any clarity on when I will receive the payment. All I have been given is proof that the insurer has paid the body corp, yet no feedback has been provided about when I will receive my money. They were very helpful in assisting to process the claim, but as soon as the payment was made to them from the insurer they started dragging their feet in forwarding that money to me. I don't know why they are trying to hold onto money that is not theirs. I have on 4 separate instances since 27 November 2023, asked when I can expect the payment, and to date no feedback on that question has been provided. So they're great in assisting you file the claim, but they don't seem to want to give you your money.