Disgusting services Angor prop management

Angor property services are the worst.... Their services are deplorable and substandard. The landlord lives out of the country they take a percentage of his rental but do not service him or his tenants. I was without hot water for 3 days during the long weekend of Aug 9 and they refused to help. I understand they had to get permission from the landlord but I logged the call on a Saturday morning and according to them I had to wait till Tuesday till they get permission from the landlord because their call centre didn't have facilities to whatsapp call the landlord to get permission. I as a tenant had to do all the work phone the landlord and get him to call their call centre and give them permission on a Sunday to repair the geyser. The landlord would now have to pay double for a Sunday callaout. On Tuesday 11th August I emailed my frustration to the agent Belinda Kleynhans who is supposedly Investigating why this happened and to date no response from her. Today the geyser stopped working again and I logged the call at 2pm and again had a, conversation with Belinda Kleynhans and after numerous calls and emails the plumber arrives after hours and after half an hour when all the offices are closed says it is now an electrical fault. Angor call centre apparently doesn't have electricians to come out after hours and are battling to commission an electrician. For all the inconvenience and frustrations numerous, calls and emails I surely hope they don't expect to receive their rental and commission this month. All of this during a pandemic when we need to get straight into the shower after a day at work. Angor just doesn't care but I'm sure they will still deduct their percentage from the landlord every month. Also for the 3 years that I am here they have not once inspected the property on the landlords behalf.