Disappointment

I am writing to express our profound disappointment and serious concerns regarding the managing agent. As a managing agent of your size and reputation, we expect a consistent level of integrity and professionalism. Unfortunately, our experience over the past 18 months has demonstrated a complete disregard for our trustees and owners, leading to significant financial and administrative challenges. Over the last 18 months, we have been assigned four different Portfolio Specialists, which has caused severe disruption and a lack of continuity. This constant turnover has been a primary contributor to the issues we experience. The new trustees and the owners have repeatedly requested information from subsequent Portfolio Specialists. We are still awaiting a response to these requests 18 months later, a clear indication of poor communication and a lack of accountability. Angor’s process of taking and recording meter readings has also been a source of frustration. Despite being in the complex on August 5, 2025, and supposedly taking meter readings with photographic proof, I have been unable to obtain the photo for my unit. After more than 10 emails and 22 phone calls, incorrect photo was sent from July 4, 2025, and then another incorrect photo from September 1, 2025. The meter reading on my unit is over 50% higher than the 10-month average, and I cannot verify this charge without the correct photo. This indicates a failure to maintain accurate records and a lack of responsiveness to a simple, yet critical, request.