Claim No.: PINE-8296-D01 --Terrible Service

I have been chasing Angor to fill up a questionnaire form from insurance because the gate mulfunctioned at the complex (Coralwood Village, blue hills) at hit the car I was driving,the questionaire has questions that can only be answered by property management, they have a video footage showing the gate has malfunctioned, its been more that a year now, nothing has been done, the car I was driving was a hired car which the submitted the costs and everything,been dealing with lady called Natasia Voyiatzis <***>, she is not responding to my messages now if though she said she has escalated the matter, its been 2 week from last communication + more than a year of this not being resolved, Form is dated : 14/04/2022

Here are the questions on the form from (***;***; ***) Policy No: CIA 045-754

1. Was this the first incident of this nature? 2. If not the first incident of this nature, what precautionary measures were taken after the previous incident? 3. Was the insured aware that the gate was malfunctioning at the time of the loss? 4. If you answered "no" to no 1 and 3, please confirm if the gate continued to work perfectly after the incident without repairing the gate. 5. Report from the service provider as to what caused the gate to malfunction? 6. Is routine maintenance carried out on the gate / sensors and, if so, how often?

Commercial and Industrial Acceptances (Pty) Ltd | Reg. No. *** | VAT No. *** Authorised Financial Services Provider Licence No. 13890 | www.cia.co.za Directors: DM Haig | J Pienaar | SY van Schoor | VJ Hayter | IE Ismail | P Bhoola Underwriting Managers for Compass Insurance Company Limited | Reg. No. *** | FSP No. 12148 1

7. Digital photographs of any disclaimers situated on the property indicating the wording and location of the disclaimer. 8. Is the third party an owner, tenant or visitor. If tenant, please provide us with a copy of the lease agreement. 9. Copy of the conduct rules. 10. Were any witnesses to the incident and if so please obtain and provide us with statements from the witnesses. 11. The Letter of Demand received from the third party as well as third party email address.