lL
lebonjabulo L
1 reviews | Active since Jul 2016
23 Nov 2022, 13:54
Bad customer experience
Hi Angor
I must say that one of your team members (Jacqueline Classen) has disappointed me with how they responded to me this morning. While I understand that we are all hectic, this is not an excuse that I was told that we are 12 in the team that are managing all complexes. The email response should have been written better and should have been appropriate. I do wonder if all clients are also responded to the way I was responded to.
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Angor Property Specialists - Property Management's replyOfficial
24 Nov 2022, 09:28Thank you for posting your comments. Please note that our team works on a ticketing system. When a response to an ongoing query is received by not responding to the initial ticket, a new ticket is created and potentially not managed by the original ticket owner. To ensure that a ticket remains with one responder, please log all correspondence by replying to the initial ticket. We thank you for your understanding in this regard.
Angor Property Specialists - Property Management's reply24 Nov 2022, 09:28
Official
Thank you for posting your comments. Please note that our team works on a ticketing system. When a response to an ongoing query is received by not responding to the initial ticket, a new ticket is created and potentially not managed by the original ticket owner. To ensure that a ticket remains with one responder, please log all correspondence by replying to the initial ticket. We thank you for your understanding in this regard.