DM
Danai M
1 reviews | Active since Jan 2013
07 Jun 2022, 17:04
Awful service and response
Pray that you never rent or buy into a complex run by Angor. No one will give you a straight answer to your queries, you'll just get shunted from pillar to post as your query gets passed on from person to person. Incredibly poor service
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Angor Property Specialists - Property Management's replyOfficial
08 Jun 2022, 13:39Thank you for contacting us via Hello Peter.
We can confirm that you were assisted according to the process followed on all queries related to meter readings and electricity charges:
- a photo was requested and compared to the reading billed on the statement;
- the reading and estimated consumption was confirmed to be in line with the photo received as well as previous readings;
- the owner was advised of the electrician’s call-out fees and procedures should a test meter need to be installed to verify the readings of the current meter.
The owner decided against installing a test meter, as the most recent readings do not indicate that the meter is faulty. The higher reading was only for 1 period and appears to be due to higher electricity usage.
Your query was escalated to various team members and the Scheme’s Estate Manager to ensure that the query was dealt with by the appropriate responsible parties.
Angor Property Specialists - Property Management's reply08 Jun 2022, 13:39
Official
Thank you for contacting us via Hello Peter.
We can confirm that you were assisted according to the process followed on all queries related to meter readings and electricity charges:
- a photo was requested and compared to the reading billed on the statement;
- the reading and estimated consumption was confirmed to be in line with the photo received as well as previous readings;
- the owner was advised of the electrician’s call-out fees and procedures should a test meter need to be installed to verify the readings of the current meter.
The owner decided against installing a test meter, as the most recent readings do not indicate that the meter is faulty. The higher reading was only for 1 period and appears to be due to higher electricity usage.
Your query was escalated to various team members and the Scheme’s Estate Manager to ensure that the query was dealt with by the appropriate responsible parties.