Assistance with reporting and fixing a faulty geyser

I reported the issue around 12:00 to Angor, within an hour I received acknowledgement and the process to be undertaken to resolve my geyser issue. The Technician was dispatched to assess the geyser and found that it needs to be replaced. The geyser was replaced the following morning and Angor assisted with the insurance claim. The Angor representative was professional and offered to assist with completing the insurance form. Moreover, she was responsive and the matter was resolved within a short space of time.